Refund policy

At Rahzaib.store, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to make it right.

Return Eligibility

You may return most items within 30 days of the delivery date, provided that:

  • The item is unused and in its original condition
  • The item is in its original packaging with all accessories included
  • You have proof of purchase (order confirmation or receipt)

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, damaged, or altered by the customer
  • Items returned after 30 days of delivery
  • Items marked as "Final Sale" or "Non-Returnable" on the product page
  • Digital products or downloadable items

How to Initiate a Return

To start a return, please contact us within 30 days of receiving your order:

  • Email: support@rahzaib.store
  • Phone: +1 (802) 768-6000

Please provide your order number, reason for return, and photos of the item if it is damaged or defective.

Refund Process

Once we receive and inspect your returned item:

  • If approved, your refund will be processed within 5 to 10 business days
  • Refunds will be issued to your original payment method (credit card, debit card, or PayPal)
  • Original shipping charges are non-refundable unless the return is due to our error

Damaged or Defective Items

If you received a damaged, defective, or incorrect item:

  • Please report within 48 hours of delivery with clear photos
  • We will send a free replacement or issue a full refund — your choice
  • Return shipping will be covered by us in such cases

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method for returns
  • Rahzaib.store is not responsible for items lost during return shipping

Exchanges

We currently do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired item.

Contact Us

For any return or refund inquiries:

  • Store: Rahzaib.store
  • Email: support@rahzaib.store
  • Phone: +1 (802) 768-6000
  • Address: 8401 Airport Blvd, Galveston, Texas 77554, United States